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How to update your mobile number

Changed mobile number or lost your phone? Don’t worry, you can update your mobile number using the Up app.

Have access to your account?

If you’ve just got a new mobile number and you’re still logged in, you can follow these steps to update your mobile number. Alternatively if you no longer have access to your account you’ll need to verify yourself to regain access to your account with a new number.

Step One.

  1. Navigate to the Up tab.
  2. Then access your Up profile by tapping on the Profile section.
  3. Tap on your existing mobile number to start the update flow.
Up Tab
Profile

Step Two.

  1. Enter your new mobile number.
  2. When prompted, enter the verification code we send by SMS to your new number.
New Mobile Number
Verify New Number

Step Three.

  1. Once complete you’ll be able to register your new mobile number as a PayID.
  2. From now on you’ll use your new mobile number to access your Up account.
Register Your PayID

Regain Access

In the event you no longer have access to your Up account and you’ve changed your mobile number, you’ll need to manually verify to regain access to your account. You’ll need to have a form of photo identification handy.

Step One.

  1. Firstly, download the Up app or update it to make sure you have the latest version.
  2. Fire it up and press Agree & Continue.
Home Screen

Step Two.

  1. If you do not have access to your old number, tap Existing Upsider with a new number?.
  2. Enter your old mobile number that is associated with your Up account.
Enter mobile number
Enter your old mobile number

Step Three.

  1. Enter your new mobile number.
  2. Enter the verification code that we SMS to your new number.
  3. Once complete you’ll be prompted to complete a Manual Identity Verification.
Enter your new mobile number
Enter verification code