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Got questions? Need answers? We got you.
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The big questions.
Precise pricing for your Up account.
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How Up works with your devices.
The Up app and your debit card.
The accounts Up has on offer.
Payment types and timeframes.
Rapid responses to the most common Up queries.
Learn about connecting Up with Afterpay.
What you can do if something's not going right
At Up, we understand that this is a difficult time for you. There are a number of ways we can assist.
How to close your account.
Follow the instructions at how to recover your account. Email us at support@up.com.au if you run into trouble.
For your protection please give us a call on 1300 002 258 as soon as possible to let us know your card has been lost or stolen or if you’re seeing unauthorised charges on your account.