We’ve got your back. It’s important to us you feel secure and in control at all times as an Up customer. If you need help for any reason, please don’t hesitate to get in touch.
Have the Up app installed?
The best place to request help is through our app. Simply open the app and swipe over to the “Talk to us” screen and start a new chat. We can quickly handle almost any issue you might have and you won’t need to spend a second on hold!
Unable to use the Up app?
No problem. Please give us a call on 1300 002 258.
For deceased estate, power of attorney & guardianship questions, please give us a call and we’ll help you out.
Card lost or stolen?
For your protection please give us a call on 1300 002 258 as soon as possible to let us know your card has been lost or stolen or if you’re seeing unauthorised charges on your account.