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How can we help?

Got questions? Need answers? We got you.
Can't access the app or card stolen?

Up in a nutshell

The big questions.

How safe is Up?

Is my money used ethically?

Can I use my Up card overseas?

So how much does Up cost?

Precise pricing for your Up account.

Does Up have monthly account keeping fees?

Does Up have any ATM fees?

Okay, how do I get started?

How to get Up and running.

How do I fund my Up account? Can I deposit cash or cheques?

How do I open an Up account?

Is there a limit to how much I can pay someone using Up?

Is there a limit to how much I can withdraw from an ATM using Up?

Do I earn interest on the money I have in Up?

How do I send money into my Up account from overseas?

What should I use as the official name of this financial institution?

What device features does Up support?

How Up works with your devices.

What smartphones does Up support?

Does Up support Apple Pay, Google Pay, Samsung Pay and other digital wallets?

Does Up support Siri?

Does Up support Touch ID and Face ID?

How do I add my Up card to Apple Pay?

How do I add my Up card to Google Pay?

Does Up support Apple Watch?

Does Up work well with VoiceOver and TalkBack?

Does Up work across multiple devices?

Can I use Apple Pay with EFTPOS?

But, do I still get an Up card?

The Up app and your debit card.

What type of card will I get with Up?

How do I activate my Up card?

So what about different types of accounts?

The accounts Up has on offer.

What are Up Savers?

Does Up support joint accounts?

So, how do I pay my mates?

Payment types and timeframes.

How long do payments take with Up?

Why are my payments sometimes delayed?

But what about...?

Rapid responses to the most common Up queries.

The Up app won’t accept my identification

I don’t have suitable ID

I’m not 18 years old

I have tax obligations in another country

I’m not an Australian resident

I forgot my Up passcode

I lost my Up card

I suspect fraudulent activity on my Up account

I need to update my personal information

How can I tell you about my overseas travel plans?

I got a new phone

I changed my mobile number

I lost my phone

Why do I get an insecure network error?

Why can’t I link Up with external services?

I need an interest summary for my tax

Afterpay

Learn about connecting Up with Afterpay.

How do I connect to Afterpay?

What does connecting to Afterpay do?

Why do some of my transactions still just show up as Afterpay only?

What about Afterpay purchases made with other cards?

Complaints, Disputes & Hardship

What you can do if something's not going right

Have a complaint?

Need to dispute a transaction?

Experiencing financial hardship?

Experiencing financial abuse?

Deceased estate, power of attorney & guardianship questions

At Up, we understand that this is a difficult time for you. There are a number of ways we can assist.

Have a deceased estate, power of attorney or guardianship question?

Closing your account

How to close your account.

Want to close your account?

Unable to access the Up app?

Follow the instructions at how to recover your account. Email us at support@up.com.au if you run into trouble.

Card lost or stolen?

For your protection please give us a call on 1300 002 258 as soon as possible to let us know your card has been lost or stolen or if you’re seeing unauthorised charges on your account.