Up Time

Our system availability

Up Time – Payment service availability

Reliable access to your bank and your money is a critical part of being an Upsider.

We are required by the RBA to publish payment service availability information.

These requirements don’t include planned outages or outages that are less than 30 minutes, but we believe it is important to share these outages, so they are included here.

Up Time – App Access

This includes being able to login to the Up app, access your balance, activities and transaction details.

July, August & September 2023

Uptime: 99.99%+

DateTimeDuration
There are no reportable outages in this time-frame.

All Payment Service Availability

The following services are included within Bendigo Bank’s reporting.

  • Make card payments (cardholders)
  • Make/receive account transfers - fast payments
  • Make/receive account transfers - next business day
 Withdraw/deposit cash at an ATMTransact over-the-counter in a branchMake card payments (cardholders)Accept card payments (businesses)Access accounts using online bankingMake/receive account transfers - fast paymentsMake/receive account transfers - next business day
Service availability % (July, August & September 2023)N/AN/A100%N/A99.99%+99.92%100%
Significant outage due to problems at Up (in hours)N/AN/A0N/A01:410
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours)N/AN/A0N/A000

Outages

Unscheduled

DateTypeImpactTimeDuration
Wednesday, 27 September 2023 Degradation
  • Balance updates and transactions being displayed in app delayed
04:05 am1718
Thursday, 21 September 2023 Degradation
  • Card controls and card activations not available
07:35 am5716
Wednesday, 23 August 2023 Payments
  • Instant Osko payments unavailable
01:20 am1 hour, 41 minutes & 51 seconds
Monday, 7 August 2023 Degradation
  • Card controls and card activations not available
07:02 am230075
Thursday, 3 August 2023 Payments
  • Instant Osko payments unavailable
11:33 pm26 minutes & 46 seconds
Monday, 26 June 2023 PaymentsOsko Payment Issues
  • Payments in app unavailable
04:03 am38 minutes
Wednesday, 21 June 2023 PaymentsApp slow-down/degradation
  • Transfers in app unavailable
  • Balance updates and transactions being displayed in app delayed
10:27 am1 hours 51 minutes
Tuesday, 20 June 2023 DegradationCard Controls errors
  • Card controls and card activations not available
11:05 am55 minutes
Sunday, 18 June 2023 PaymentsOsko Payments Errors & Delays
  • Payments in app unavailable
05:00 pm1 hour 33 minutes
Saturday, 10 June 2023 PaymentsOsko Payments Errors & Delays
  • Payments in app unavailable
09:57 am33 minutes
Friday, 2 June 2023 DegradationApp Degradation/Slowdown
  • Accessing pages in the app is slow or non-responsive
  • Transfers in app unavailable
  • Balance updates and transactions being displayed in app delayed
11:16 pm8 hours 34 minutes
Tuesday, 30 May 2023 DegradationPayment errors
  • Payments in app intermittently unavailable
03:06 am1 hour 14 minutes
Friday, 19 May 2023 PaymentsPayment Delays
  • Payments in app unavailable
02:48 am1 hour 3 minutes
Tuesday, 9 May 2023 DegradationCard Based Transaction Issues
  • Purchases via card may be rejected
03:02 am3 hours 36 minutes
Sunday, 16 April 2023 PaymentsOsko Payment Errors
  • Payments in app unavailable
03:20 pm3 hours 40 minutes
Friday, 14 April 2023 DegradationTransfer Delays
  • Transfers in app unavailable
  • Balance updates and transactions being displayed in app delayed
03:20 am59 minutes

Scheduled Outages

While we aren’t required to report on scheduled outages, we still think it’s important to also share them with you.

DateTypeImpactTimeDuration
Saturday, 3 June 2023 ScheduledScheduled Maintenance
  • Payments in app unavailable
  • Transfers in app unavailable
  • Balance updates and transactions being displayed in app delayed
01:59 pm6 hours minute
Saturday, 6 May 2023 ScheduledScheduled Maintenance
  • Transfers in app unavailable
  • Payments in app unavailable
  • Balance updates and transactions being displayed in app delayed
02:00 pm7 hours