Up Time

Our system availability

Up Time – Payment service availability

Reliable access to your bank and your money is a critical part of being an Upsider.

We are required by the RBA to publish payment service availability information.

These requirements don’t include planned outages or outages that are less than 30 minutes, but we believe it is important to share these outages, so they are included here.

Up Time – App Access

This includes being able to login to the Up app, access your balance, activities and transaction details.

July, August & September 2023

Uptime: 99.99%+

Date	Time	Duration
There are no reportable outages in this time-frame.

All Payment Service Availability

The following services are included within Bendigo Bank’s reporting.

Make card payments (cardholders)
Make/receive account transfers - fast payments
Make/receive account transfers - next business day

	Withdraw/deposit cash at an ATM	Transact over-the-counter in a branch	Make card payments (cardholders)	Accept card payments (businesses)	Access accounts using online banking	Make/receive account transfers - fast payments	Make/receive account transfers - next business day
Service availability % (July, August & September 2023)	N/A	N/A	100%	N/A	99.99%+	99.92%	100%
Significant outage due to problems at Up (in hours)	N/A	N/A	0	N/A	0	1:41	0
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours)	N/A	N/A	0	N/A	0	0	0

Outages

Unscheduled

Date	Type	Impact	Time	Duration
Wednesday, 27 September 2023	Degradation	Balance updates and transactions being displayed in app delayed	04:05 am	1718
Thursday, 21 September 2023	Degradation	Card controls and card activations not available	07:35 am	5716
Wednesday, 23 August 2023	Payments	Instant Osko payments unavailable	01:20 am	1 hour, 41 minutes & 51 seconds
Monday, 7 August 2023	Degradation	Card controls and card activations not available	07:02 am	230075
Thursday, 3 August 2023	Payments	Instant Osko payments unavailable	11:33 pm	26 minutes & 46 seconds
Monday, 26 June 2023	Payments	Osko Payment Issues Payments in app unavailable	04:03 am	38 minutes
Wednesday, 21 June 2023	Payments	App slow-down/degradation Transfers in app unavailable Balance updates and transactions being displayed in app delayed	10:27 am	1 hours 51 minutes
Tuesday, 20 June 2023	Degradation	Card Controls errors Card controls and card activations not available	11:05 am	55 minutes
Sunday, 18 June 2023	Payments	Osko Payments Errors & Delays Payments in app unavailable	05:00 pm	1 hour 33 minutes
Saturday, 10 June 2023	Payments	Osko Payments Errors & Delays Payments in app unavailable	09:57 am	33 minutes
Friday, 2 June 2023	Degradation	App Degradation/Slowdown Accessing pages in the app is slow or non-responsive Transfers in app unavailable Balance updates and transactions being displayed in app delayed	11:16 pm	8 hours 34 minutes
Tuesday, 30 May 2023	Degradation	Payment errors Payments in app intermittently unavailable	03:06 am	1 hour 14 minutes
Friday, 19 May 2023	Payments	Payment Delays Payments in app unavailable	02:48 am	1 hour 3 minutes
Tuesday, 9 May 2023	Degradation	Card Based Transaction Issues Purchases via card may be rejected	03:02 am	3 hours 36 minutes
Sunday, 16 April 2023	Payments	Osko Payment Errors Payments in app unavailable	03:20 pm	3 hours 40 minutes
Friday, 14 April 2023	Degradation	Transfer Delays Transfers in app unavailable Balance updates and transactions being displayed in app delayed	03:20 am	59 minutes

Scheduled Outages

While we aren’t required to report on scheduled outages, we still think it’s important to also share them with you.

Date	Type	Impact	Time	Duration
Saturday, 3 June 2023	Scheduled	Scheduled Maintenance Payments in app unavailable Transfers in app unavailable Balance updates and transactions being displayed in app delayed	01:59 pm	6 hours minute
Saturday, 6 May 2023	Scheduled	Scheduled Maintenance Transfers in app unavailable Payments in app unavailable Balance updates and transactions being displayed in app delayed	02:00 pm	7 hours