Up Time – Payment service availability
Reliable access to your bank and your money is a critical part of being an Upsider.
We are required by the RBA to publish payment service availability information.
These requirements don’t include planned outages or outages that are less than 30 minutes, but we believe it is important to share these outages, so they are included here.
Up Time – App Access
This includes being able to login to the Up app, access your balance, activities and transaction details.
July, August & September 2023
|There are no reportable outages in this time-frame.|
All Payment Service Availability
The following services are included within Bendigo Bank’s reporting.
- Make card payments (cardholders)
- Make/receive account transfers - fast payments
- Make/receive account transfers - next business day
|Withdraw/deposit cash at an ATM||Transact over-the-counter in a branch||Make card payments (cardholders)||Accept card payments (businesses)||Access accounts using online banking||Make/receive account transfers - fast payments||Make/receive account transfers - next business day|
|Service availability % (July, August & September 2023)||N/A||N/A||100%||N/A||99.99%+||99.92%||100%|
|Significant outage due to problems at Up (in hours)||N/A||N/A||0||N/A||0||1:41||0|
|Significant outages due to problems at system-wide infrastructure or natural disasters (in hours)||N/A||N/A||0||N/A||0||0||0|
|Wednesday, 27 September 2023||Degradation||04:05 am||1718|
|Thursday, 21 September 2023||Degradation||07:35 am||5716|
|Wednesday, 23 August 2023||Payments||01:20 am||1 hour, 41 minutes & 51 seconds|
|Monday, 7 August 2023||Degradation||07:02 am||230075|
|Thursday, 3 August 2023||Payments||11:33 pm||26 minutes & 46 seconds|
|Monday, 26 June 2023||Payments||Osko Payment Issues||04:03 am||38 minutes|
|Wednesday, 21 June 2023||Payments||App slow-down/degradation||10:27 am||1 hours 51 minutes|
|Tuesday, 20 June 2023||Degradation||Card Controls errors||11:05 am||55 minutes|
|Sunday, 18 June 2023||Payments||Osko Payments Errors & Delays||05:00 pm||1 hour 33 minutes|
|Saturday, 10 June 2023||Payments||Osko Payments Errors & Delays||09:57 am||33 minutes|
|Friday, 2 June 2023||Degradation||App Degradation/Slowdown||11:16 pm||8 hours 34 minutes|
|Tuesday, 30 May 2023||Degradation||Payment errors||03:06 am||1 hour 14 minutes|
|Friday, 19 May 2023||Payments||Payment Delays||02:48 am||1 hour 3 minutes|
|Tuesday, 9 May 2023||Degradation||Card Based Transaction Issues||03:02 am||3 hours 36 minutes|
|Sunday, 16 April 2023||Payments||Osko Payment Errors||03:20 pm||3 hours 40 minutes|
|Friday, 14 April 2023||Degradation||Transfer Delays||03:20 am||59 minutes|
While we aren’t required to report on scheduled outages, we still think it’s important to also share them with you.
|Saturday, 3 June 2023||Scheduled||Scheduled Maintenance||01:59 pm||6 hours minute|
|Saturday, 6 May 2023||Scheduled||Scheduled Maintenance||02:00 pm||7 hours|