It pays to be a great mate!
You can earn up to $10 for every mate you invite to Up. Once you’ve qualified (see how below) you can send invites to your friends' mobiles. After they successfully sign up, you’ll each get $5. Once they make 5 purchases in their first 30 days, you'll receive another $5.
To be able to send Hook Up a Mate invites you need to:
- Download the latest version of the app. You can get the Up app in either the Google Play or the Apple App Store.
- Verify your email address. If you can't find it, you can resend your verification email from the Hook Up a Mate page.
- Make a purchase. Using Apple Pay, Google Pay, or your Up card.
- That's it. You should be able to invite friends now.
Here's a little FAQ to help you get started.
How can I get invites?
If you click into the Hook Up a Mate screen you will be able to see what needs to be done to get invites. It will also update as you complete the criteria, so you'll always know how close you are. Once you've completed all requirements you will be sent a notification to tell you that you can now send invites.
I don't have any more invites. How can I get more?
When you unlock Hook Up a Mate you're awarded a number of invites. To get more, you'll need the people you invite to accept those invites. Invites do expire after a period of time though, but the best way to get more invites is to make sure you've explained why you love Up to your friends before you send invites to them.
When do I get my bonus cash?
Your first bonus will be paid out as soon as your mate completes their sign up and has an Up account. You will receive a second bonus payment if they make 5 purchases in their first 30 days as an Up customer.
I was invited but I didn't get a bonus?
Most of the time this means that you didn't sign up using the phone number your friend invited. Unfortunately, we can only provide the bonus to customers who have been invited via this system and have signed up using the phone number invited. You will however, be able to send invites yourself once you qualify and you will be eligible for any bonuses linked to invites you send.
I haven't received a bonus from a friend who signed up
In the Hook Up a Mate screen you will see which mates have signed up. You will only be eligible for the bonus once your friends have fully completed their sign up. We will also send you a notification when they do. Your friends will need to ensure they are signing up with the same phone number that you referred. If they sign up with a different phone number, neither of you will be eligible for the bonus.
I invited a mate but only got $5 (instead of $10)
The additional $5 bonus payment is only made if your mate makes 5 purchases in their first 30 days as an Up customer. This only applies to invites accepted after 5pm, 12 December 2019. Invites acccepted before this time are not eligible for this additonal payment.
I joined Up, but only got $5
Invited customers are only eligible to receive $5. The additional $5 is only paid to the person who invited you. You will however, be able to send invites yourself once you qualify and you will be eligible for any bonuses linked to invites you send. Get inviting.
Conditions of use
Invites will expire 14 days after they are sent.
To receive the sign-on bonus, the invite needs to be provided through the Up app and the invite text must explicitly state the bonus amount in Australian dollars. If your email, SMS or other notification does not clearly state the bonus amount, you are not eligible for any bonus.
We may at our absolute discretion cancel a “Hook Up a Mate” payment without notice to you. Without limiting the circumstances in which we may do so, we may cancel this feature under the following circumstances:
- We believe any of your access methods are fraudulent, or are suspected of being used in a fraudulent way
- Your conduct is in breach of the terms and conditions
- We close your account
- We believe the security or quality of the Up app or related services is threatened
- We decide to terminate this feature
- You have unpaid fees or charges, or direct deposit dishonours on your account
- You are sending an excessive number of unsolicited invites
- You are a staff member of Bendigo and Adelaide Bank (or Subsidiary) or Ferocia Pty Ltd
Conditions for inviters
To enable the sending of invites you must be an active Up customer with a verified email address and have made one or more purchases with Up. You will receive a notification once you qualify.
One bonus payment will be paid to the inviter when the person they invite joins Up and becomes a customer.
An additional $5 bonus payment may be paid if the person invited makes 5 purchases in their first 30 days as an Up customer. This additional bonus payment only applies to any invite accepted after 5pm AEDT, 12 December 2019. Invites accepted before this time are not eligible for this additional payment.
Conditions for invitees
Only one bonus payment per eligible sign up will be made.
If you have signed up using an invite code or sharing link (containing an invite code), the bonus payment associated with that invite code or link will only be paid on successful sign up and creation of your account and satisfaction of any qualifying criteria.
Additional $5 bonus payments will not be made when customers join as a result of an invite link or invite code.
Invite codes may be cancelled at any time after they are issued.
Last modified 12 December 2019