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Join 300,000+ Upsiders by downloading Up today.

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SMS yourself a link
or scan this QR code using your phone.

How can we help?

Got questions? Need answers? We got you.
Can't access the app or card stolen?

Up in a nutshell

The big questions.

So how much does Up cost?

Precise pricing for your Up account.

Okay, how do I get started?

How to get Up and running.

What device features does Up support?

How Up works with your devices.

But, do I still get an Up card?

The Up app and your debit card.

So what about different types of accounts?

The accounts Up has on offer.

So, how do I pay my mates?

Payment types and timeframes.

But what about...?

Rapid responses to the most common Up queries.


Learn about connecting Up with Afterpay.

Complaints, Disputes & Hardship

What you can do if something's not going right

Deceased estate, power of attorney & guardianship questions

At Up, we understand that this is a difficult time for you. There are a number of ways we can assist.

Closing your account

How to close your account.

Unable to access the Up app?

Follow the instructions at how to recover your account. Email us at if you run into trouble.

Card lost or stolen?

For your protection please give us a call on 1300 002 258 as soon as possible to let us know your card has been lost or stolen or if you’re seeing unauthorised charges on your account.