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Life can take unexpected turns, often when we least see them coming. These challenges can affect any one of us, in all kinds of situations, at different points in our lives.
Maybe you’ve lost a job, are dealing with a tough relationship, or struggling with your health. These challenges affect not just your physical and mental wellbeing but also your ability to manage finances and maintain financial health.
If you’re experiencing difficulty navigating your banking, we’re here to help.
Up Home Loan Support
If you're struggling to make home loan repayments due to ongoing or unexpected challenges, support is available to help you get back on track.
For assistance with your Up Home loan or financial hardship support, please contact our Bendigo Bank Mortgage Help team.
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Financial Abuse Support
Financial abuse can take many forms, but at its core, it’s when someone controls another person’s finances without their consent. This could mean monitoring your spending, restricting your access to money, or misusing shared funds—like your 2Up partner mishandling money in your 2Up account.
Financial abuse is also often linked to domestic and family violence, where financial control is used to trap someone in an abusive relationship. It can happen to anyone, regardless of age or financial situation, within relationships, families, or workplaces—leaving people feeling trapped and powerless.
If this sounds familiar, know that you're not alone. Support is available to help you regain control and protect your financial independence.
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If you or someone close to you is in immediate danger, please dial 000
Payment Abuse Support
Payment abuse happens when payment descriptions are used to send unwanted messages—often after someone has been blocked from contacting you in other ways.
If it wouldn’t be okay in person, it’s not okay with Up either. If you're experiencing payment abuse, we’re here to help. For more information on payment abuse, and how Up can help, read our blog post here.
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Accessibility Support
If you’re deaf or have a hearing or speech impairment, you can call us through the National Relay Service:
TTY
users phone 133 677 then ask for 1300 002 258
Internet relay
users connect to the National Relay Service and then ask for 1300 002 258
Speak and Listen (speech-to-speech relay)
users connect to the National Relay Service and then ask for 1300 002 258
If English isn’t your first language, you can access a free interpreter service through Translating and Interpreter Services (TIS). This service is available in over 150 languages and is provided by the Department of Home Affairs.
Please let us know if you would like us to arrange this service for you by contacting us:
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Support Services
If you’re looking for a specific service in your area, try Ask Izzy.