Our Up Time

Our system availability

Up Time – Payment service availability

Reliable access to your bank and your money is a critical part of being an Upsider.

We are required by the RBA to publish payment service availability information.

Payment Service Availability

The following services are included within Bendigo Bank’s reporting.

  • Make card payments (cardholders)
  • Make/receive account transfers - fast payments
  • Make/receive account transfers - next business day

Service availability % (January, February & March 2025)

Significant outage due to problems at Up (in hours)

Significant outages due to problems at system-wide infrastructure or natural disasters (in hours)

1

2

3

Service Availability %

Up-owned significant outages

System-wide significant outages

Withdraw/deposit cash at an ATM

N/A
N/A
N/A

Transact over-the-counter in a branch

N/A
N/A
N/A

Make card payments (cardholders)

99.86%
00:00
02:55

Accept card payments (businesses)

N/A
N/A
N/A

Access accounts using online banking

99.93%
01:31
00:00

Make/receive account transfers - fast payments

100.0%
00:00
00:00

Make/receive account transfers - next business day

99.87%
01:06
00:00
  1. Service availability % (October, November & December 2024)
  2. Significant outage due to problems at Up (in hours)
  3. Significant outages due to problems at system-wide infrastructure or natural disasters (in hours)

Description of services and metrics

Life’s better on the Upside

Up acknowledges the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung people of the Eastern Kulin Nation as the traditional custodians of the land where we build and create. We recognise their deep creative connection to Country, and want to continue this notion of play and knowledge sharing. Aboriginal and Torres Strait Islander sovereignty was never ceded, this continent always was and always will be Aboriginal land.

We Pay The Rent

Up is a brand of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178, AFSL and Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Registered address: The Bendigo Centre, Bath Lane, Bendigo, Vic, 3550.