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Up High Early Access Terms

Up High is our subscription offering slated to launch later in 2024. Subscribers will have access to a number of features and benefits for a monthly fee.

As we build out our subscription offering, we’re offering customers the opportunity to join an Early Access program, which will start with a limited selection of features and benefits that we intend to add to over time. Access to the program will give participants the ability to be among the first to try out the proposed subscription features as well as the opportunity to provide important feedback and help shape what Up High becomes.

Entry into the Up High Early Access program is gained through the payment of a one-off charge, with two options on offer:

1. Early Access (digital only) — $25

Entry to the Up High Early Access program as well as 3 months of Up High from the date we launch Up High (you will not be required to pay any monthly Up High Subscription Fee under the Up High Terms and Conditions until the end of this 3 month period).

2. Early Access plus merch — $50

The benefits above plus an Up High merch pack, detailed in-app.

Up High Terms and Conditions

By joining our Up High Early Access program, you agree to these Up High Early Access Terms and our Up High Terms and Conditions.

Our Up High Terms and Conditions will apply during the Early Access program in addition to these Up High Early Access terms but these Up High Early Access Terms prevail to the extent of any inconsistency.

When Early Access Ends

In the future, once we’ve built out the Up High offering, we’ll announce the end of the Early Access program and the launch of Up High. At that point, Early Access program participants will be given the option to continue on as an Up High subscriber, with the first 3 months included free, or you can cancel your subscription in the Up app.

If you elect to continue as an Up High Subscriber:

  • You will be subscribed to Up High;
  • These Up High Early Access terms will cease to apply; and
  • Our Up High Terms and Conditions will continue to apply.

Refund & Returns Policy

Change of Mind

The Up High Early Access program does not offer change of mind refunds (subject to your rights under the Australian Consumer Law and any other applicable law). Participants no longer wishing to participate in Up High Early Access may leave the program by following the prompts in the Up app.

Damaged or Faulty Merchandise

Any Up High merchandise that arrives damaged or faulty will be replaced at no cost to participants. Any issues should be reported to us via Talk to Us in the Up app.

Last updated 31 July 2024