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How can we help?

Got questions? Need answers? We got you.

Chat to our support team in-app using Talk to Us.

Can't access the app or card stolen?

Unable to access the Up app?

The fastest way to get access to your account is to read our account recovery guide. If you're still having trouble, email our Account Recovery Experts with your full legal name & mobile number at support@up.com.au.

National Relay Service

Users who are deaf or have hearing or speech impairment can call through the National Relay Service:

  1. TTY: users phone 133 677 then ask for 1300 002 258
  2. Internet relay: users connect to the National Relay Service and then ask for 1300 002 258
  3. Speak and Listen (speech-to-speech relay): users connect to the National Relay Service and then ask for 1300 002 258

Card lost or stolen?

For your protection please give us a call on 1300 002 258 as soon as possible to let us know your card has been lost or stolen or if you’re seeing unauthorised charges on your account. If you're overseas, please use +61 1300 002 258.