SCAM SELF-DEFENCE GUIDE
Bank Impersonation Scams
CALLS & TEXTs AREN’T ALWAYS WHAT THEY SEEM
CALLS & TEXTs AREN’T ALWAYS WHAT THEY SEEM
Scammers are masters of disguise, often posing as a someone from the government, a bank representative, or as part of a big business. They can even pretend to be friends or family. With a bit of training, you'll see right through their ploys.
Spotting a scam
They have the technology to call you from a number that can appear genuine, sometimes even sending text messages that appear in official bank threads.
They often know personal details about you and your bank account.
They claim your bank account has been compromised and to secure your funds, they need access to it or need you to transfer your money to an account they’ve set up for you.
We’ll never call and ask you for your passcode, PIN, one-time password (OTP) or recovery code.
We’ll never ask you to download software or request access to your device.
We’ll never send links via SMS or email requiring you to log in or enter any sensitive information.
Be wary of anyone contacting you claiming to be from Up, even if they know personal details like your name, DOB, address, or the first six and last four digits of your card.
Self-Defence
If someone calls or texts you asking you to move money or to provide your PIN, immediately hang up and contact us in-app via ‘Talk to Us’.
Ignore any call or message asking you to move funds or any claims that a bank will move funds on your behalf.
If you receive an SMS that claims to be from Up, always check it’s legitimate. Take a screenshot and send it to us via ‘Talk to Us’ in-app.
If someone calls or texts you claiming to be someone, always stop and verify the legitimacy of the conversation by calling the official phone number of the business.
SCAMS AND FRAUD TAKE MANY
DIFFERENT FORMS
They aren't always easy to spot, but knowing what to look for can help you dodge scams like a pro. Rise to the level of Scam Sensei—win and come out unscathed!
STUDY SOME SELF-DEFENCE AGAINST COMMON SCAMS
TAP TO LEARN MORE ABOUT SOME COMMON SCAMS
BUYING & SELLING SCAMS
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INVESTMENT SCAMS
You might think you're getting an investment opportunity, but you could be the target of a scam. Learn to stay vigilant.
JOB & EMPLOYMENT SCAMS
Are you really earning cash for completing tasks online or are you getting played? Learn how to outsmart scammers.
ROMANCE SCAMS
Trust your head, not your heart. Being blinded by love can lead to being scammed.
IDENTITY THEFT SCAMS
There's only one of you. Learn techniques to eliminate scammers' attempts to impersonate you.
DEVICE CONTROL SCAMS
Installing the wrong app could lead to being scammed. Stay secure by fortifying your digital world.
Report a Scam
Government initiatives such as Scamwatch and Australian Cyber Security Centre (ACSC) allow you to report a scam and provide educational material on how best to protect yourself moving forward. You can also contact your local police station for assistance.
