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ACCOUNT RECOVERY

Troubleshooting

Here’s what to do if you get stuck.

Number Has Been Blocked Due To Too Many Attempts

You've tried too many times and have now exceeded the limit.

Please email us with your full name, date of birth & the mobile number registered to your account to support@up.com.au.

Number Has Been Blocked Due To Too Many Attempts

Couldn’t Find An Account Matching Your Details

We're unable to verify your identity based on the information you've provided.

Please email us with your full name, date of birth & the mobile number registered to your account to support@up.com.au

Couldn’t Find An Account Matching Your Details

Couldn’t Find An Account Linked To This Number

We're unable to verify your identity based on the information you've provided.

Please email us with your full name, date of birth & the mobile number registered to your account to support@up.com.au

Couldn’t Find An Account Linked To This Number

Sorry, We Couldn’t Verify Your Identity

We were unable to verify your identity based on the information you’ve provided.

To get back into your account, you'll need to submit a Manual Account Recovery.

Tap 'Begin Account Recovery' in your app and follow the prompts to provide ID. Once you've submitted your ID, our Recovery Experts will review your submission within 30 minutes.

Sorry, We Couldn’t Verify Your Identity
← Other ways to recover

Life’s better on the Upside

Up acknowledges the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung people of the Eastern Kulin Nation as the traditional custodians of the land where we build and create. We recognise their deep creative connection to Country, and want to continue this notion of play and knowledge sharing. Aboriginal and Torres Strait Islander sovereignty was never ceded, this continent always was and always will be Aboriginal land.

We Pay The Rent

Up is a brand of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178, AFSL and Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Registered address: The Bendigo Centre, Bath Lane, Bendigo, Vic, 3550.