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Life’s better on the Upside
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RECOVER YOUR ACCOUNT USING

The Same Number

How to register a new device or get back into your account with the mobile number registered to it.

Step 1.

  • Firstly, download the Up app or update it to make sure you have the latest version.

  • As you already have an account, tap “I’ve been here before”.

Step 2.

  • If you’re changing your mobile number, click here to Recover Your Account With A New Mobile Number.

  • When prompted, enter the mobile number linked to your account and press “Next”.

  • Enter the verification code we send you via SMS.

Step 3.

  • If you know your passcode, enter it here. You're all done 👏

    If you don't remember your passcode, tap "I forgot my passcode" and then "Begin account recovery".

Step 4.

  • Enter your account recovery code. This code was emailed to you after you verified your email address, or after your last successful account recovery. If you need help finding your code, see some hints and tips.

    If you can't find your recovery code, tap "I've lost my recovery code" to proceed to a Manual Account Recovery.

  • Press "Next", then enter your date of birth.

Step 5.

  • Enter your new passcode and confirm it. You're all done 👏

    If you don't remember your passcode, tap "I forgot my passcode" and then "Begin manual account recovery".

← Other ways to recover

Life’s better on the Upside

Up acknowledges the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung people of the Eastern Kulin Nation as the traditional custodians of the land where we build and create. We recognise their deep creative connection to Country, and want to continue this notion of play and knowledge sharing. Aboriginal and Torres Strait Islander sovereignty was never ceded, this continent always was and always will be Aboriginal land.

We Pay The Rent

Up is a brand of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178, AFSL and Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Registered address: The Bendigo Centre, Bath Lane, Bendigo, Vic, 3550.