RECOVER YOUR ACCOUNT USING
A New Number
How to register a new device or get back into your Account with the mobile number registered to it.
Step 1.
Firstly, download the Up app or update it to make sure you have the latest version.
As you already have an account, tap “I’ve been here before”.
Step 2.
When you’re asked “What’s the mobile number linked to your account?”, tap “I have a new number”.
Enter the number currently linked to your account.
If you can't remember the mobile number linked to your account, please email us with your full name, date of birth & your new mobile number to: support@up.com.au.
Step 3.
Enter your date of birth.
Enter your new number.
Enter the verification code sent to your new number.
Step 4.
Enter your account recovery code. This code was emailed to you when you verified your email address, or after your last successful account recovery. If you need help finding your code, see some hints and tips.
If you can't find your recovery code, tap "I've lost my recovery code" to proceed to a Manual Account Recovery.
Step 5.
Enter your new passcode and confirm it. You're all done 👏
If you don't remember your passcode, tap "I forgot my passcode" and then "Begin manual account recovery".