Recover your Account
If you’ve been locked out of your account, select one of the options below to get help recovering access or registering a new device.
Same Number
Register a new device or Recover your Account with your registered mobile number.
New Number
Register a new device or Recover your Account using a different mobile number.
Manual Verification
Recover your Account by submitting ID for manual review.
Find Your Recovery Code
What’s an Account Recovery Code and where to find it.
Troubleshooting
Some useful tips if you get stuck.
If you're still having trouble, email our Account Recovery Experts with your full legal name & mobile number at support@up.com.au.