Aug 05, 2026

Up wins double gold in Canstar’s 2026 Most Satisfied Customers Awards

Up, Australia’s leading digital bank, has been named in Canstar’s 2026 Most Satisfied Customers Awards, taking out the top spot in both the Bank and Digital Banking categories.

The annual awards, which are based on survey findings from thousands of Australian banking customers, evaluate financial institutions across several satisfaction variables spanning everyday banking and digital experience. Up outperformed industry averages across every metric surveyed, securing top marks for customer service, app usability, payment speed and budgeting tools.

“Up was built to make money simpler, smarter and more enjoyable,” said Xavier Shay, CEO of Up. “These awards are a generous nod from Upsiders that we’re on the right track, and a credit to our amazing local support team who look after them every day.”

To learn more, visit up.com.au or download the app via the App Store or Google Play.

Life’s better on the Upside

Up acknowledges the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung people of the Eastern Kulin Nation as the traditional custodians of the land where we build and create. We recognise their deep creative connection to Country, and want to continue this notion of play and knowledge sharing. Aboriginal and Torres Strait Islander sovereignty was never ceded, this continent always was and always will be Aboriginal land.

We support The GO Foundation

Up is a brand of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178, AFSL and Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Registered address: The Bendigo Centre, Bath Lane, Bendigo, Vic, 3550.