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Stopping Payment Abuse: How Up is Designing for Safety
In July 2020, we got a message from a customer saying their ex-partner was sending abusive chat messages through Up. By August, we’d built new code to find payment abuse, and designed a new approach to stopping abuse on Up.
The area of payments presents one of the bigger opportunities for innovation and improvement in banking, but also exerts the greatest challenge on us to remain truly forward-looking and uncompromising while maintaining compatibility with industry standards.