Up Blog
Keep up to date with in-depth content from the makers of Up.
PayID
Back to Blog![Stop the trolls](/static/e1fb4710b7cb9bd31cf7a67cd055fc47/payment-abuse-heading.png)
Stopping Payment Abuse: How Up is Designing for Safety
In July 2020, we got a message from a customer saying their ex-partner was sending abusive chat messages through Up. By August, we’d built new code to find payment abuse, and designed a new approach to stopping abuse on Up.
![Nektarea Cameron-Smith](/static/70f6d74d75020d395be79f8784a0f1ee/nektarea.png)
Nektarea Cameron-Smith
![Sender: Here's that $20 from last night. Receiver: Cheers!. Sender: Love heart.](/static/845257aa78615fe5db8d0bd711d4be76/payments.gif)
Paying Someone
The area of payments presents one of the bigger opportunities for innovation and improvement in banking, but also exerts the greatest challenge on us to remain truly forward-looking and uncompromising while maintaining compatibility with industry standards.
![Anson Parker](/static/6be9ae4c1059cfbe2b8daa77377a64e1/parker.png)
Anson Parker