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Stopping Payment Abuse: How Up is Designing for Safety
In July 2020, we got a message from a customer saying their ex-partner was sending abusive chat messages through Up. By August, we’d built new code to find payment abuse, and designed a new approach to stopping abuse on Up.
6 min read
The area of payments presents one of the bigger opportunities for innovation and improvement in banking, but also exerts the greatest challenge on us to remain truly forward-looking and uncompromising while maintaining compatibility with industry standards.
3 min read