Recover Your Account
If you’ve been locked out of your account select one of the options below to get help recovering access or registering a new device.
If you need a different kind of help, we’re here 👋
Send us a message via ‘Talk to Us’ in your Up app, or email support@up.com.au if you don’t have access.
Same Number
Register a new device or Recover your Account with your registered mobile number
Read how
New Number
Register a new device or Recover your Account using a different mobile number
Read how
Manual Verification
Recover your Account by submitting ID for manual review
Read how
Find Your Recovery Code
What’s an Account Recovery Code and where to find it
Read how
Troubleshooting
Some useful tips if you get stuck
Read how