I don’t have any more invites. How can I get more?
When you unlock Hook Up a Mate you’re awarded a number of invites. To get more, you’ll need the people you invite to accept those invites. Invites do expire after a period of time though, but the best way to get more invites is to make sure you’ve explained why you love Up to your friends before you send invites to them.
When do I get my bonus?
You will receive a payment once your friend has fully completed their sign up.
I was invited but I didn’t get a bonus?
Most of the time this means that you didn’t sign up using the phone number your friend invited. Unfortunately, we can only provide the bonus to customers who have been invited via this system, have signed up using the phone number invited. You will however, be able to send invites yourself once you qualify and you will be eligible for any bonuses linked to invites you send.
I haven’t received a bonus from a friend who signed up
In the Hook Up a Mate screen you will see which mates have signed up. You will only be eligible for the bonus once your friends have fully completed their sign up. Your friends will need to ensure they are signing up with the same phone number that you referred. If they sign up with a different phone number, neither of you will be eligible for the bonus.
Why do some Upsiders have a higher referral bonus than me?
Your referral bonus amount is tied to your Upsider age (i.e. tenure as a customer). If you’ve been an Up customer for less than 1 year it’ll be at the base value of $15. After that, it increases each year in value (for both the inviter and invitee) by an additional $1 up to a maximum cap of $25.
Why has my referral bonus suddenly gone up?
From time to time this may temporarily increase as part of a particular promotion. Keep your eyes on our newsletter and socials for when these promotions may start and finish, or you can check in-app on the Hook Up a 'Mate screen.